Posted 8/21/21 When I was a salesperson for a wood refinishing company, I learned the hard way that managing customer expectations was tremendously important. Because the company provided a specialized type of service, the outcome of a refinishing job could be unpredictable. Regardless of the color chosen from the samples by the customer, a natural […]
Managing Donor Expectations Read More »
Posted 7/14/21 When looking through job ads for open positions in fundraising (as well as sales), many employers use words such as “high energy,” “fast-moving,” “active,” “outgoing,” and “persistent,” which has been the rule of hiring for several years. Awhile back, there was a psychological tool called the Myers-Briggs Personality Inventory which was used often
Ambiverts Are Surprisingly Effective Fundraisers Read More »
Posted 7/24/21 As a nonprofit professional who has successfully made a career transition from the for-profit sector, (and the road was not without a few bumps along the way), I often receive questions regarding how I changed careers and what was my experience. To many, the nonprofit world is unique, and they wonder if a
Begin Identifying the Differences Read More »
7/24/21 My first job after graduating from college was selling wall beds (Murphy Beds) with a friend who had been a salesperson with the parent company for several years. He opened one of the first satellite stores and asked me to join him in order to help with sales, inventory and installations. I remember accompanying
Are You Comfortable With Silence? Read More »